Refund Policy for Online Exam Help

We understand trusting someone with your online exam isn't easy. Sometimes, things may not go as planned. That's why we have a clear refund policy—to avoid confusion and ensure fairness.

When a Refund Is Possible

Refunds may be requested under these circumstances:

• Complete failure to administer your exam following confirmation and payment.
• A verified technical issue on our side prevented the expert from completing the exam.

When Refunds Aren't Granted

Refunds are typically denied in these situations:

• Incorrect login credentials were provided without subsequent updates.
• Exam instructions contained gaps or were inaccurate.
• Cancellation occurred immediately before expert assignment.
• Client became unresponsive during a live exam.
• Exam issues arise from the platform or policies beyond our control.
• Simple change of mind by the customer.

Important Note: Once professional involvement begins or preparation commences, the time slot becomes locked and is largely non-refundable.

Processing Refunds

• Approved refunds involve a 15% transaction fee deduction.
• Processing timeframe is 5–7 business days following approval.

How to Request a Refund

Contact support via email with:

• Full name
• Order ID
• Brief issue description

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